privacy policy

what information is collected?

how is your information used?

how is your information shared with third parties?

data retention

policy with minors

cookies

your rights

transfer of personal information outside the eu

This Privacy Policy describes how I collect and use information when you contact me, purchase an item from me, or otherwise use my services through www.mycrayonsdesign.com or its related sites and services. This policy only covers MyCrayons Design's collecting and handling of data. While I would never knowingly include third-party services that compromise or violate the privacy of users of this website, I cannot accept responsibility or liability for their respective privacy practices.

MyCrayons Design reserves the right to update this policy to reflect current, acceptable practices. Please review this page from time to time to ensure that you are happy with any changes. This policy is effective as of August 16, 2019.

Personal information will only be collected with your knowledge and consent in order for me to fulfil my services to you, such as when you contact me, hire me for a custom project, sign up for my newsletter, or place an order in my shop. This information may include your name, email address, item order details, shipping address, payment information, and any other personal details you choose to provide.

I rely on a number of legal bases to collect, use, and share your information, including a) as necessary to fulfil my contractual obligations, such as processing your orders, responding to questions, and providing customer service, b) circumstances under which you have provided affirmative consent, such as signing up for my newsletter or entering a contest, giveaway or survey (such consent may be revoked at any time), c) to comply with a legal obligation or in connection with a legal claim if necessary.

Your personal information is retained only for as long as necessary to provide you with my services as described in this policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data and any email correspondence records for a period of 4 years. 

My website and services are not intended for individuals under the age of 18. I do not collect or store information from anyone known to be under the age of 18, nor is this website designed to attract minors. As a parent or guardian, please contact me if you believe your child is participating in an activity involving personal information on this website.

Cookies are small data text files that are placed on your machine to provide a better user experience, such as retaining user preferences, store information for things like shopping carts, and provide "non-identifying" tracking data to third party applications. To the best of my knowledge, there are no cookies used on my website (no Google Analytics, Pixel, etc).

In order to fulfil my services to you, I may transfer your personal information to third-party services in the United States and other jurisdictions, which may have different data protection and government surveillance laws than your jurisdiction. For instance, if you sign up for my newsletter, I rely on MailChimp, which is based in the US and is Privacy Shield certified, as my marketing automation platform.

Your rights in relation to your personal information may vary depending upon the laws that govern your jurisdiction. If you are a European resident, you have the right to access personal information I hold about you, restrict my access to certain information, and ask that your personal information be corrected, updated, or deleted. Except under exceptional circumstances where I am required to store data for legal reasons, I will delete your personal information upon request. If you would like to exercise this right or have any questions or concerns, please contact me at:

Carrie Hendrix
carrie@my-crayons.com
Henri Knutsplein 12, 3540 Herk-de-Stad, Belgium

If you have subscribed to my newsletter, you can opt-out anytime by simply clicking the unsubscribe link in the footer of any email.

I greatly respect your privacy and therefore do not trade or sell your personal identifiable information to outside parties. Your personal information may be shared for very limited reasons and in limited circumstances as described below:

Dubsado is used for business management and contact form integration.
They are based in the US and are Privacy Shield Certified. You can read more about their privacy policy here:
https://www.dubsado.com/legal/privacy-policy

Showit is the platform hosting this website.
They are based in the US and their servers are hosted with Amazon Web Services.

MailChimp is my marketing automation platform.
They are Privacy Shield certified and based in the US. You can read more about their privacy policy here: https://mailchimp.com/legal/privacy/

Dropbox is used to store my accounting information.
Dropbox is Privacy Shield certified. You can read more about how they use your personal information here: https://www.dropbox.com/privacy

Service providers
I engage certain trusted third parties to perform functions and provide services to my business, such as delivery and printing companies. Your personal information may be shared with these third parties, but only to the extent necessary to perform the requested services.

Compliance with laws
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.